Frequently Asked Questions

Q. What time do you deliver and collect ?

A. We start delivering the castles at 8am and try to have them all out before 12am or the time best for you. Collections start at 5pm. However, if you are in a hall , we will collect and deliver at times to suit you.

Q. Can we have the castle overnight ?

A. No,.

Q. Can we have the castle in the rain ?

A. Castles can become slippery when wet so we advise you not to use them if they become wet. If it is raining we will delay delivery until it stops and we will contact you .

Q. Is there a cancellation fee?

A. No. If you need to cancel for any reason all you need to do is call and let us know before hand.

Q. Can the castle be used if its windy?

A. No.

Q. How do we pay and do you need a deposit ?

A. Payment is cash or card or cheque on delivery . No deposit is needed.